Privacy Policy

Effective Date: 06/22/2025

At Dia Balance, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other contact details submitted through appointment forms or contact pages.

  • Health Information: When voluntarily provided through telehealth appointments, intake forms, or consultations.

  • Technical Data: Browser type, device information, IP address, and pages visited on our site via cookies or analytics tools.

2. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Deliver personalized care and support

  • Send appointment reminders or service-related updates

  • Respond to inquiries and provide customer support

  • Improve website performance and user experience

  • Comply with legal or regulatory obligations

3. Data Protection & Security

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. Sensitive health information is handled in accordance with industry standards and applicable healthcare privacy laws.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

  • Authorized Dia Balance staff and healthcare providers involved in your care

  • Service providers (e.g., appointment software, secure email) under strict confidentiality agreements

  • Legal authorities if required by law or to protect our legal rights

5. Cookies & Analytics

We use cookies to enhance your browsing experience and collect usage data through tools like Google Analytics. You may disable cookies in your browser settings, though some site features may not function properly.

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications at any time

To exercise your rights, please contact us using the information below.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Telehealth & HIPAA Compliance

Any health information shared through our telehealth services is protected under applicable privacy laws. We use secure platforms to ensure your medical data remains confidential.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated effective date.

10. Contact Us

For questions about this policy or your personal data, contact us at:
📧 example@example.com
📍 Dia Balance, Olympia Fields, IL